Frequently Asked Questions
Everything you need to know about the ultimate comfort and fit.
How does the MyPakage Pouch Technology™ work?
Our patented MyPakage Pouch Technology™ features a 3-dimensional pouch that provides complete support and keeps everything in place, eliminating the need for shifting or adjusting throughout the day.
What is your return and exchange policy?
We offer a 30-day comfort guarantee. If you are not completely satisfied with your first pair, you can return them for a full refund or exchange. For hygiene reasons, items must be unworn and in original packaging for bulk returns.
How should I care for my BN3TH products?
To maintain the integrity of the fabric and fit, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and ironing to ensure longevity.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location, usually ranging from 10-21 business days.
How do I find the right size?
We recommend checking our comprehensive Size Guide located on each product page. Our underwear is designed to fit true to size, but if you are between sizes, we suggest sizing up for a more relaxed fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location and local customs regulations.